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Google authenticator recovery3/6/2024 Account Recovery - Reset 2FA - (Authorisation Photo Requirements) Review the details and instructions required to take your Authorisation photo.įigure 10. Account Recovery - Reset 2FA - (2FA Reset Button)Ĥ. Direct link can be located here.įigure 9. Select I have lost my 2FA Code (1) > Enter your Email Address (2) > Press Submit Reset 2FA Request (3). Account Recovery - Reset 2FA - (Recover My Account)ģ. Visit the Account Recovery page here.įigure 9. Request 2FA reset - Missing 2FA code and mobile number Account Recovery (Reset 2FA) 1. This will add your token to your Authenticator on your new device or restore access to your original 2FA code. Then enter your saved Secret Key into the 'Your key' field.ģ. Enter the Account Name, you can name this as CoinSpot and your CoinSpot email address for ease of locating. Restoring 2FA - (Google Authenticator - Enter a setup key)Ģ. In the Google Authenticator App, select the '+ Icon' > Then tap on 'Enter a setup key'. *The instructions below are for the Google Authenticator App 1. If you have this saved, you will be able to utilise this. This is an example of your Manual Key - PBBXYXDXIXBXWXSXIX7XQXTXJXZXGX3XĪ Secret Key/Secret Code would have been displayed above the QR code when 2FA was initially set up on your account. Locate your CoinSpot 2FA Token to unbind and press the ' P encil icon '.Unbinding 2FA Token - (CoinSpot 2FA Token Highlighted in Blue) Afterwards, please setup 2FA using our How to set up 2FA article as a guide.įigure 6.Tap the ' T rash Can' icon on the top right hand corner.Hold down on your CoinSpot 2FA Token until this is highlighted in blue (Refer to Figure 6).Head on over to your Google Authenticator App.Afterwards, this will allow you to set up 2FA again without any confusion. This process is to erase your old 2FA token if you have already disabled your 2FA on your CoinSpot account. Users who have duplicate/old 2FA tokens and wish to restart the process of setting up App Based 2FA can utilise the instructions below. Restore your 2FA - Unbinding old 2FA token Resetting 2FA using SMS 2FA - (2FA Successfully Disabled) Once 2FA has been successfully turned off, you will be able to enable this again, please have a read of our How to setup 2FA article.įigure 5. Resetting 2FA using SMS 2FA - (Disabling App Based 2FA)Ĥ. ⭑Optional: Tap on 'Send Two Factor Code via SMS' to receive SMS 2FA.įigure 4. You will then need to authorise turning 2FA off by entering the 2FA code displayed on your current device. Resetting 2FA using SMS 2FA - (Turn off 2FA)ģ. Locate Two Factor Authentication (2FA ) (1) > Turn Off Two Factor Authentication (2). Resetting 2FA using SMS 2FA - (Locating My Account Menu - Security)Ģ. įor users who are using the mobile web browser to access their CoinSpot account and attempting to locate the Security page, please have a read of our Locating My Account Menu article.įigure 2. Select My Account Menu (1) > Security (2). Once logged into your CoinSpot account, locate the security page under Account Menu. Reset 2FA - Current 2FA code or mobile number required If you do have access to your CoinSpot account and wish to reset your 2FA, please choose one of the following options below. If your mobile phone number has changed, please submit an Authorisation Photo to Account Recovery here. Recover account via SMS - (Login Page - 2FA Stage) Enter the 6 digit code you receive via SMS into the Two Factor Code field to regain access to your account.įigure 1. Īn SMS token will then be sent to the mobile number linked to your CoinSpot account. Then select, ' Recover my account via SMS'. Enter your email address and password and select ' Login '. Please head to CoinSpot's login page - Ģ. If you have lost access to your 2FA token and have SMS 2FA enabled, you can recover via SMS 2FA.ġ.
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